Since 2006, we have been refining what we do and how we do it. Over time, as we’ve worked with hundreds of families, employees, and the community, we have developed a compelling culture. Its foundation are our enduring values:
- Uncompromising Integrity
- Personalized Member Care
- Excellence in Service
Our expectation is that when becoming a part of the Skylark family, these values will infuse our relationship.
When we first started out, we had a list of values, some even the same as today. What we found out is that we assumed everybody automatically held to our same standards and that they were self-evident. Through our interactions with real families and real employees, we found ourselves emphasizing certain elements. At times, we are very successful, and it’s easy to provide hope when a loved one responds well to the new environment and experiences. At other times, situations may require difficult conversations and living up to our standards is challenging.
We have found that our Values differentiate us from other adult day and home care providers and that they help us provide better service, experiences, and outcomes.